Privacy Policy

Last updated: December 6, 2025

1. Introduction

Reforge Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website subscription services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide: We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Website content and materials you provide for development
  • Communications with us (support requests, feedback, inquiries)
  • Business information (company name, industry, website requirements)

2.2 Automatically Collected Information: When you use our services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Log files (access times, error logs, system events)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and managing your subscription
  • Communicating with you about your account, services, and support requests
  • Sending you service-related notifications and updates
  • Personalizing your experience and delivering relevant content
  • Detecting, preventing, and addressing technical issues and security threats
  • Complying with legal obligations and enforcing our terms
  • Analyzing usage patterns to improve our services
  • Marketing and promotional communications (with your consent where required)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are contractually obligated to protect your information.

4.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.4 With Your Consent: We may share information with your explicit consent or at your direction.

5. Cookies and Tracking Technologies

5.1 Cookies: We use cookies and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. Cookies are small data files stored on your device.

5.2 Types of Cookies: We use both session cookies (temporary, deleted when you close your browser) and persistent cookies (remain until deleted or expired). We also use first-party cookies (set by us) and third-party cookies (set by service providers).

5.3 Cookie Preferences: You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure payment processing
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

12. Marketing Communications

12.1 Opt-In: With your consent, we may send you marketing communications about our services, promotions, and updates. You can opt-in to receive these communications during account creation or through your account settings.

12.2 Opt-Out: You can opt-out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us directly

Please note that even if you opt-out of marketing communications, we may still send you service-related messages that are necessary for your account.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete personal information we have collected
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 8. We process your personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to the address associated with your account
  • Displaying a prominent notice on our services

The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Reforge Studios
Email: support@reforgestudios.ca
Website: https://reforgestudios.ca

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.